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Booking Terms

Please read these Terms and Conditions carefully and all other relevant information before booking. Any booking made through Aberporthcottages.co.uk will be subject to these Terms and Conditions.

In these Terms and Conditions ‘you’ and ‘your’ means all person’s names on the booking form (including anyone who is added or substituted at a later date). ‘We’, ‘us’ and ‘our’ means Aberporth Cottages, Tresaith, Cardigan SA432JN.

Your Contract

Once the email is deemed received confirming the booking all administration and communication with you will be made through Aberporth Cottages. It is your responsibility to check your emails regularly and to advise of any change to your email address. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

Special Requests

If you have any special requests, please let us know at the time of booking. We can’t guarantee that they will be met and we will have no liability to you if they are not.

Website Descriptions & Other Information

Important note: the information and prices shown on the website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.

Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price at the time of booking.

Hirer

All bookings are made subject to availability and only become firm when the deposit is accepted. The person booking (Party Leader) must be at least 18 years of age and have the requisite legal capability and authority to enter into a contract at the time of booking.

By making a booking the Party Leader confirms that they have the authority to book on behalf of the party and that all other party members agree that the booking is subject to these Terms and Conditions.

Bookings cannot be accepted from parties of young people less than 18 years of age.

Payment

All payments should be made to us in the manner specified on the booking confirmation. A deposit secures your booking, all deposits are 30% of the total amount, which is payable on booking. If you book via email bookings are considered provisional until the required deposit is paid, however you will be bound by these Terms and Conditions. The remaining balance is due 6 weeks before your arrival, if you have booked via the website you will be sent a reminder when this is due. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by you. The final payment will include a £150 refundable security deposit. This will be refunded with 5 working days after your stay at Aberporth Cottages.

Your Obligations

You agree to the following:

a) To pay before departure for any breakages, losses or damage caused by you to the property or its facilities.
b) To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of your holiday. You will be responsible for any additional cleaning costs.
c) To inform us of any problems with the facilities or services as soon as they become apparent.
d) To permit us reasonable access to the property to carry out urgent maintenance.
e) Not to sublet or share the property except with the persons included at the booking or subsequently included by agreement. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. We reserve the right to terminate the hire without notice and without a refund where this condition is breached.
f) Not to do or omit to do something which may be or become a nuisance to neighbouring holiday accommodation or properties.

Pets

Pets are welcome at the property; the charge will be specified on the booking confirmation and you agree to the following:

a) Pets must not, at any time, be left alone at or in the property.
b) Only the number and type of pets agreed to on the booking confirmation will be allowed.
c) Pets must not under any circumstances be allowed on any soft furnishings or beds.
d) Pets must always have their own beds or equivalent to protect floor coverings.
e) Pets must not cause any annoyance in any way to occupants of adjoining properties or the general public.
f) You must never allow pets to defecate in areas where children may play. Failure to clean up after pets will be heavily surcharged.

Cancellation

If you wish to cancel your booking you should advise us as soon as reasonably practicable by telephone and follow this with confirmation in writing. The day of receipt of the written confirmation is the day that is deemed as the date of cancellation.

If we are unable to obtain a replacement letting, we are entitled to retain all payments already paid and to recover the balance of the hiring charge. You are advised to obtain travel insurance to cover any unforeseen circumstances.

We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors corrected. We reserve the right to do so. If this does happen it is our duty to contact the Party Leader (by telephone where possible for major changes and by post or email for minor changes) as soon as is reasonably practicable. We will inform you of the situation and refund payments already made where we must cancel through our actions or that of our employees or representatives.

Caring For Your Safety And Comfort

We make every reasonable effort to indicate possible safety hazards in the property description. It is however your responsibility (particularly parents and anyone with physical restrictions) to inspect the property and grounds immediately upon arrival and note any possible hazards.

You must upon arrival check the layout of the property so that you have a planned route to exit the property as easily as possible in the event of an emergency.

Complaints

As our property is based in the countryside please note that regular country smells and noises will not be classed as cause for complaint.

If you do have cause for complaint remedial action should be taken as soon as possible.

If you do have a cause for complaint regarding the property or the actions of us or our representatives, please inform the us as soon as you are able.

As soon as a problem arises it is essential that you contact us. Discussion with us whilst you are at the property should enable the problems to be resolved straight away. If the problem is not resolved or you remain unhappy with the response you must rely on any statutory rights, you have. Any formal complaint in writing must to be sent to the us within 7 days of the end of your rental period.

Law And Jurisdiction

These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)